After many people complained on social media, Thai Airways (TG) acknowledged that eight of its planes have seats that do not work properly. They said they are trying to fix the issue by July this year.
The airline's representatives spoke at a press conference today following a lot of complaints from social media users about the reclining feature of TG seats not working.
Chai Eamsiri, TG’s Chief Executive Officer, stated that four Airbus A350s and four Boeing 777-200ERs are among the eight planes with problematic seats.
He stressed that the company is actively addressing the issue and is in contact with the manufacturers of the planes. Obtaining spare parts and arranging service slots is taking time due to many airlines having the same types of planes.
In the meantime, TG is handling the problem by assigning the planes with defective seats to routes with fewer passengers, so they can block off the faulty seats until they are fixed.
When questioned about why they didn't do this earlier, the management explained that they were initially unaware of which planes had this problem.
If more broken seats are discovered, the airline's mechanics will attempt to fix them right away. If they cannot be fixed and the seats cannot be swapped, passengers will be compensated by TG.
