Right at Home declared that it got the prestigious 2023 Best of Home Care — Leader in Experience Award from HCP, a top firm in experience management for post-acute care.
The Leader in Experience Award is the highest recognition given by HCP and is given to chosen home care businesses that consistently rank among the very highest in 10 or more quality metrics.
As a Leader in Experience, Right At Home is recognized among the top 10% of home care providers taking part in the nationwide HCP Experience Management Program.
This achievement shows Right At Home’s long-term commitment to excellent care and quality improvement.
To be eligible for this award, 10% of Right At Home’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, Right At Home got high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility and more.
Using feedback from clients and employees, as well as quality benchmarks from HCP, the Right At Home management team set goals to achieve the highest level of experience possible.
“Winning three Best of Home Care awards — Provider of Choice, Employer of Choice and Leader in Experience — is a tremendous honor, and we could not have done it without our dedicated team,” said owner Steve Gettins. “These awards prove what we already know; that our compassionate team of caregivers and office members work tirelessly to care for clients and provide the highest level quality of care in everything they do.”.
The Best of Home Care — Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” said Todd Austin, president of HCP. “When we see agencies like Right At Home that have so effectively provided outstanding care and employment experiences, we know we’re on the right track.
“Right At Home has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To learn more about Right At Home’s commitment to experience, go to https://www.rightathome.net/chester-springs or call 610-458-5050.
About Right At Home: Since opening our doors in Pottstown in 2015 and our additional location in Landsdale in 2020, our mission has always been to improve the quality of life for the seniors and adults with disabilities we serve. That means it’s always about the people we serve and our dedicated team of caregivers and office members who work tirelessly to care for clients. We live and breathe our mission every day.
About HCP: HCP wants to work with the long-term and post-acute care industry by offering important applications to improve outcomes for everyone involved in care, allowing for exceptional experiences. HCP provides training developed by registered nurses, satisfaction surveys, hiring and reputation management tools to help you excel as an employer and provider in your area — and ensure that everyone is aware of it. HCP is well-known in the industry for its Benchmarking Report and Best of Home Care awards, and is changing the future of post-acute care. For more information, visit https://www.homecarepulse.com.
