Services were disrupted at DMV offices in multiple states on Thursday.
The American Association of Motor Vehicle Administrators (AAMVA), which provides software to DMV offices nationwide, reported a network issue connecting the country’s various agencies.
The outage was caused by a loss in cloud connectivity, according to the organization.
The interruption lasted from around 9:50 a.m. to 12:30 p.m. EDT on Thursday.
“During that time, there was no ability to process messages that support transactions of driver licenses and motor vehicle titles,
The organization is working internally and with its cloud providers to determine the root cause of the outage.
The Colorado Division of Motor Vehicles released a statement advising people who have appointments Thursday to reschedule due to the outage. Most of its services, except its driver’s license and permit tests, had been impacted by the outage.
Illinois Secretary of State Alexi Giannoulias also reported an outage. Giannoulias asked residents to call before they visit a DMV office because the outage “may impact operating hours or services.”
The New York DMV posted on X, formerly Twitter, that it was aware of the “ongoing issues” affecting the department’s offices and online services.
“We are working diligently to get everything back up and running and will let you know when we do,” the post said.
The Virginia DMV posted a similar message, alerting the public that its services were unavailable “at all in-person locations.” The account later said the system is “back up and running” after the third-party outage.
“Transactions are once again processing. We appreciate your patience while this issue was resolved,” the Virginia DMV posted.
